https://impact-creation.com may, but are under no obligation to, honor requests for refunds for the following reasons:
If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item minus shipping costs. Returns shall be mailed to the following address: 99 Monroe Ave NW Grand Rapids MI 49503 USA
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://impact-creation.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.